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Legal

Return & Refund Policy

This policy explains how return and refund requests are handled for Panda Gift Hampers orders.

Return eligibility

  • Perishable or personalized items may not be eligible for physical return once delivered.
  • Issues related to quality, damage or incorrect items should be reported promptly with evidence.
  • Return acceptance depends on product nature, condition and verification outcome.

Refund process

  • Once approved, refunds are processed to the original payment method.
  • Processing time depends on payment partner timelines and bank settlement cycles.
  • For failed or duplicate payment concerns, share transaction details for quick support.

Non-refundable cases

  • Orders with completed personalization where production has already started.
  • Delivery failure due to incorrect recipient details or unavailability at delivery time.
  • Requests made outside reasonable support/reporting timelines.

For active order issues, contact us via Contact Us with order number and supporting photos/details.